Privacy Policy

1. Introduction

Breeze Hike Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website breeze-hike.com or book our hiking experiences.

2. Information We Collect

2.1 Personal Information

When you book an experience or contact us, we may collect:

• Full name
• Email address
• Postal address (if required for correspondence)
• Fitness level and hiking experience details
• Dietary requirements and accessibility needs
• Emergency contact information (for booked participants)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your booking requests
• Send you preparation guides and trail information
• Ensure your safety during hiking experiences
• Provide environmental impact reports
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send administrative information about changes to terms or policies
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract performance: To fulfill our hiking experience booking contract with you
• Legitimate interests: To improve our services and ensure operational efficiency
• Legal obligation: To comply with applicable laws and regulations
• Consent: Where you have provided explicit consent for specific purposes

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist in operating our business (payment processors, email services)
• Conservation partners: Limited information for restoration project documentation (anonymized where possible)
• Emergency services: If required for participant safety
• Legal authorities: When required by law or to protect our rights

6. Data Retention

We retain your personal information for:

• Booking records: 7 years (for tax and legal compliance)
• Email correspondence: 3 years
• Website analytics: 26 months
• Marketing consent records: Until consent is withdrawn plus 3 years

7. Your Rights

Under data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar technologies as described in our Cookies Policy. You can manage cookie preferences through our cookie banner or your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS)
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EEA. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top indicates when changes were last made. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related questions or to exercise your rights, contact us at:

Email: [email protected]
Postal Address:
Breeze Hike Ltd
Unit 7, The Green Business Centre
42 Meadow Lane
Keswick, Cumbria CA12 4HQ
United Kingdom

15. Supervisory Authority

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.