Terms of Use

1. Introduction and Acceptance

These Terms of Use ("Terms") govern your access to and use of the breeze-hike.com website and the booking of hiking experiences provided by Breeze Hike Ltd ("we", "our", "us", "Breeze Hike").

By accessing our website or booking an experience, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Definitions

• "Experience" refers to any hiking, trekking, or outdoor activity offered by Breeze Hike
• "Participant" means any person booking or taking part in an Experience
• "Booking" means a confirmed reservation for an Experience
• "Website" means breeze-hike.com and all associated pages

3. Booking and Confirmation

3.1 Booking Process

When you submit a booking request through our website:

• Your request is not confirmed until we send you written confirmation
• We assess trail conditions and availability before confirming
• Confirmation is typically sent within 24 hours of request
• A contract is formed only upon our written confirmation

3.2 Booking Requirements

To make a booking, you must:

• Be at least 18 years old (or have parental/guardian consent)
• Provide accurate and complete information
• Have the legal capacity to enter into a binding contract
• Accept these Terms and our Privacy Policy

3.3 Group Bookings

If booking for a group:

• You confirm you have authority to accept these Terms on behalf of all participants
• You are responsible for communicating all information to group members
• All participants must meet age and fitness requirements

4. Pricing and Payment

4.1 Prices

• All prices are in GBP (£) and include VAT where applicable
• Prices are as stated on the website at the time of booking
• We reserve the right to change prices for future bookings
• Confirmed bookings are honored at the agreed price

4.2 Payment Terms

• Full payment is required to confirm your booking
• Payment methods accepted will be specified in your confirmation email
• Payment must be received within 7 days of booking confirmation
• Bookings are not secured until payment is received

4.3 What's Included

All prices include:

• Expert guide services
• Low-impact equipment provision
• Carbon offset (120% of calculated emissions)
• Conservation contribution
• Pre-hike briefing materials
• Items specified in the specific Experience description

5. Cancellation and Refund Policy

5.1 Cancellation by Participant

• More than 14 days before: Full refund minus 10% administration fee
• 7-14 days before: 50% refund
• Less than 7 days before: No refund
• No-show: No refund

5.2 Cancellation by Breeze Hike

We may cancel an Experience due to:

• Unsafe weather conditions
• Trail health concerns
• Insufficient bookings
• Circumstances beyond our control

If we cancel, you will receive:

• Full refund of all payments, or
• Option to reschedule to an alternative date

5.3 Rescheduling

• Requests to reschedule must be made at least 7 days in advance
• Subject to availability
• No fee for first reschedule; subsequent changes subject to £25 fee

6. Participant Responsibilities

6.1 Health and Fitness

You must:

• Ensure you meet the fitness requirements for your chosen Experience
• Disclose any medical conditions that may affect participation
• Inform us of any medications you're taking
• Not participate if you're unwell or injured

6.2 Preparation

You agree to:

• Read and follow all pre-hike preparation materials
• Arrive on time at the designated meeting point
• Bring required personal items as specified
• Wear appropriate clothing and footwear

6.3 Conduct

During the Experience, you must:

• Follow all guide instructions
• Respect other participants and the environment
• Adhere to our sustainability principles
• Not engage in reckless or dangerous behavior

6.4 Right to Refuse or Remove

We reserve the right to refuse participation or remove you from an Experience if:

• You appear unfit or intoxicated
• You behave dangerously or disruptively
• You fail to follow guide instructions
• Your participation poses risk to yourself or others

No refund will be provided in such cases.

7. Liability and Assumption of Risk

7.1 Inherent Risks

You acknowledge that outdoor activities involve inherent risks, including but not limited to:

• Unpredictable weather conditions
• Uneven terrain and natural hazards
• Physical exertion and fatigue
• Wildlife encounters
• Remote locations with limited medical access

7.2 Assumption of Risk

By participating, you voluntarily assume all risks associated with the Experience, whether foreseeable or not.

7.3 Our Liability

Nothing in these Terms limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded by UK law

7.4 Limitation of Liability

Subject to clause 7.3, our total liability to you for any loss arising from your booking or participation shall not exceed the amount you paid for the Experience.

We are not liable for:

• Indirect or consequential losses
• Loss of enjoyment
• Travel or accommodation costs if an Experience is cancelled
• Personal property loss or damage (you should have appropriate insurance)

8. Insurance

We strongly recommend that all participants have:

• Personal accident and medical insurance
• Travel insurance (if traveling from outside the local area)
• Cancellation insurance

Participation is at your own risk and we are not responsible for any losses not covered by your insurance.

9. Photography and Content

9.1 Our Use of Images

By participating, you consent to:

• Photographs or videos being taken during the Experience
• Use of your image for promotional purposes (unless you opt out in writing)

9.2 Participant Content

If you share photos or reviews of your Experience:

• You grant us a license to use this content for promotional purposes
• You confirm you own the content and have necessary rights
• You will not share content that is offensive, infringing, or misleading

10. Intellectual Property

All content on our website, including:

• Text, images, graphics, logos
• Trail information and route designs
• Conservation methodologies

is owned by Breeze Hike or licensed to us. You may not reproduce, distribute, or use any content without our written permission.

11. Website Use

11.1 Permitted Use

You may use the website for:

• Browsing information about our services
• Making legitimate booking requests
• Contacting us with genuine inquiries

11.2 Prohibited Use

You must not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Introduce viruses, malware, or harmful code
• Collect data through automated means (scraping, bots)
• Impersonate others or provide false information

12. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy and GDPR Compliance Statement, which form part of these Terms.

13. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including:

• Natural disasters or extreme weather
• Pandemic or epidemic
• Government restrictions or emergency declarations
• Strikes or industrial action
• War, terrorism, or civil unrest

14. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use after changes constitutes acceptance of the modified Terms.

Changes do not affect existing confirmed bookings, which remain subject to the Terms in force at the time of booking.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmation, constitute the entire agreement between you and Breeze Hike regarding your use of our services.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Information

For questions about these Terms, contact us at:

Breeze Hike Ltd
Unit 7, The Green Business Centre
42 Meadow Lane
Keswick, Cumbria
CA12 4HQ
United Kingdom

Email: [email protected]

19. Complaints Procedure

If you have a complaint about our services:

1. Contact us at [email protected] with details of your concern
2. We will acknowledge your complaint within 48 hours
3. We will investigate and respond with our findings within 14 days
4. If you're unsatisfied with our response, you may escalate through alternative dispute resolution services